Frequently Asked Questions (FAQ)
Getting Started
Cuentautor is a digital children's story platform with original and classic stories, narrated in audio and beautifully illustrated with AI.
We offer a selection of free stories. For full access, you can subscribe to our Premium plan.
You can read some stories without an account, but creating one allows you to save favorites and access more content.
Subscription and Payments
Check our plans for current prices and promotions.
We accept credit/debit cards (Visa, Mastercard, Amex) and PayPal.
Yes, you can cancel your subscription whenever you want without penalty.
We don't offer refunds for partial periods, but your Premium access continues until the end of the paid period.
Content
We have over 100 stories and add new ones every week.
Our stories are for children ages 2-12, with age filters.
Many of our stories include professional audio narration.
Available in 17 languages: Spanish, English, French, German, Italian, Portuguese, Japanese, Korean, Chinese, Arabic, Hindi, Russian, Swedish, Dutch, Turkish, Indonesian and Polish.
Mobile App
Yes, available for iOS on the App Store.
Yes, your account works on both web and app.
Premium subscribers can download stories for offline reading in the app.
Technical Issues
Check your internet connection, close other browser tabs and clear cache.
Check your device volume, try another browser or disable extensions.
Click "Forgot your password?" on the login page.
Privacy and Security
Yes, all our content is appropriate for children and we don't include external advertising.
Read our Privacy Policy for complete details.
Yes, contact support@cuentautor.com to request account deletion.
More questions?
If you don't find an answer here, visit our Customer Support support@cuentautor.com